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Established in 2015 and held annually in Nashville, Tenn., Venue Operations Summit fills a special need for shared knowledge and best practices, recognizing an integral workforce element in sports, entertainment, performing arts and convention facilities. Venue Solutions Group presents this summit and dedicates its purpose to venue operations and engineering professionals.  This year our event will be at the Hilton Downtown Nashville.

Past topics include building automated systems and computerized maintenance management systems, LED lighting opportunities,  planning and opening new and renovated facilities, OSHA/Safety, telescopic seating, access control, how to manage broadcast partners, managing third-party services, women in venue operations and engineering, capital expense planning, budget preparation and presentation, and leadership development. Any professional in this space should attend to gain valuable, actionable information that provides practical value for your facility while incorporating professional development for attendees. You are invited to come prepared to participate and raise the level of information and professionalism for everyone.

To register for the Summit, please click on "Tickets" below or click here.

Note: Final schedule subject to change 

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Sunday, April 29
 

12:00pm

4:00pm

Welcome
Speakers
avatar for Russ Simons

Russ Simons

Chief Listening Officer, VSG
Over the past three decades, Russ Simons has been involved in nearly every facet of the sports and entertainment facility industry, from design and construction to operations, marketing and public relations. At Venue Solutions Group (VSG), Russ directs the firm’s guest experience benchmarking, assessment and facility operations efforts. VSG is a team of former senior facility managers who evaluate building systems and components, facility condition, risk management, guest experience, safety and security and sustainable operations. He has worked with operators at every level from collegiate to every professional league, and his work goes hand-in-hand with architects to design facilities that are safe, efficient, revenue positive and sustainable... Read More →


Sunday April 29, 2018 4:00pm - 4:15pm
Boone/Crockett Rooms

4:15pm

Build Your Management Toolkit: How To Supervise More Effectively
Your career has evolved from being an operations worker or subordinate to today, where you have assumed greater responsibility as a supervisor or manager. This responsibility includes leading and managing employees who now report directly to you. Situations you once deemed easy as an employee now become much harder to address as “the boss.”
The transition to management is made even more challenging when you consider most of us learn our leadership skills on the job. Research shows that less than 10% of workplace managers received any formal training or had a “toolkit” for their new role.
Many of us naturally grow to become more effective over time. However, in nearly every case, we fall short of what we could be achieving due to our limited leadership information and knowledge gap.
Situational Leadership is a program researched and developed by Ken Blanchard and Paul Hersey.  It refers to how the leader or manager of an organization must adjust his/her style to fit the development level of the followers he/she is trying to influence. As a surprise to many of us, it is up to the leader to change style, not the follower who must adapt to the leader’s style.
Further, our work teams flourish when we learn how to focus on their needed support for a specific task, whether that is to be more direct, coaching, supporting or delegating. In our time together, you will learn how to diagnose and adjust your style to meet the needs of others. It’s a simple process - with guaranteed results.
At the 2018 Venue Operations Summit, you will experience hands on how Situational Leadership works. Take valuable tools back to your workplace to immediately address management and staffing challenges that have been baffling you.

Speakers
avatar for Richard Andersen, CFE

Richard Andersen, CFE

President & CEO, Seafair
With over 35 years of experience in professional sports, venues and hospitality management, Richard Andersen, CFE ICD.D is currently President & Chief Executive Officer of Seattle’s Seafair, where his creative and enthusiastic team delivers the premier festival experience of the Pacific Northwest... Read More →


Sunday April 29, 2018 4:15pm - 5:30pm
Boone/Crockett Rooms

6:00pm

Opening Reception Sponsored by AwareManager
Get to know your fellow attendees in the hub of downtown Nashville.  Light hors d'oeuvres will be served and will prepare you for a fun night on the town!


Tower located at 501 Broadway. Please wear your conference credential for admittance.


Sunday April 29, 2018 6:00pm - 7:30pm
Bridgestone Arena Tower/Visitors Center
 
Monday, April 30
 

8:00am

Breakfast Sponsored by ABM
Monday April 30, 2018 8:00am - 9:00am
Atrium Lobby

8:00am

9:00am

General Session: Housekeeping and Risk Management: A Match Made in Judicial Heaven
Every venue has a housekeeping department or contract to manage. How prepraed are they, and you, for handling risk management issues that may come up? Slip and fall? Chemical odors? Disgruntled employees?  This fast-paced session will identify a variety of potential housekeeping/janitorial risk management issues and how to properly address them.

Speakers
avatar for ABM

ABM

ABM provides janitorial services to more than 100 sports and entertainment venues — from convention centers to concert halls. You can count on our local experts to deliver quality service before, during, and after every event. Sustainability is no longer a trend — it’s esse... Read More →


Monday April 30, 2018 9:00am - 10:00am
Boone/Crockett Rooms

10:00am

Break Sponsored by VDA
Sponsored by Van Deusen & Associates


Monday April 30, 2018 10:00am - 10:15am
Mezzanine Level - Prefunction

10:15am

Concurrent Session A: Electrical Systems and Renovation
Learn how the design and construction process works with electrical systems and how to protect your interest.  Do you already know when to get involved, what information to provide, and preferences on equipment and design?  This session will also cover how to avoid the surprises of service challenges during renovation.

Speakers
KG

Kevin Graham

Sr. Mechanical, Smith Seckman Reid, Inc.
MR

Mike Rogers

Sr. Principal, Smith Seckman Reid, Inc.


Monday April 30, 2018 10:15am - 11:15am
Armstrong Room 1

10:15am

Concurrent Session B: Security Technology
You may have the personnel and the procdures in place, but do you have the right physical security measures? Learn from the experts about where the trends are with CCTV systems, access control, vehicle protection, and other security technologies.

Speakers
MM

Mark Maurer

Senior Security Specialist, Henderson Engineers, Inc
DW

Doug Weis

Vice President, Henderson Engineers, Inc


Monday April 30, 2018 10:15am - 11:15am
Armstrong Room 2

10:15am

Concurrent Session C: Vertical Transportation Maintenance
Living It Up When You're Going Down: Properly maintaining your vertical transportation, including service contracts, managing the contract, and quality control.

Speakers
GG

George Gagle

Mid-Atlantic Regional Vice President, VDA (Van Deusen & Associates)
ML

Mike Loeffler

Regional Vice President – Southeast, VDA (Van Deusen & Associates)


Monday April 30, 2018 10:15am - 11:15am
Boone/Crockett Rooms

11:15am

Break Sponsored by VDA
Sponsored by Van Deusen & Associates


Monday April 30, 2018 11:15am - 11:30am
Mezzanine Level - Prefunction

11:30am

Concurrent Session A: Electrical Systems and Renovation
Learn how the design and construction process works with electrical systems and how to protect your interest.  Do you already know when to get involved, what information to provide, and preferences on equipment and design?  This session will also cover how to avoid the surprises of service challenges during renovation.

Speakers
KG

Kevin Graham

Sr. Mechanical, Smith Seckman Reid, Inc.
MR

Mike Rogers

Sr. Principal, Smith Seckman Reid, Inc.


Monday April 30, 2018 11:30am - 12:30pm
Armstrong Room 1

11:30am

Concurrent Session B: Security Technology
You may have the personnel and the procdures in place, but do you have the right physical security measures? Learn from the experts about where the trends are with CCTV systems, access control, vehicle protection, and other security technologies.

Speakers
MM

Mark Maurer

Senior Security Specialist, Henderson Engineers, Inc
DW

Doug Weis

Vice President, Henderson Engineers, Inc


Monday April 30, 2018 11:30am - 12:30pm
Armstrong Room 2

11:30am

Concurrent Session C: Vertical Transportation Maintenance
Living It Up When You're Going Down: Properly maintaining your vertical transportation, including service contracts, managing the contract, and quality control.

Speakers
GG

George Gagle

Mid-Atlantic Regional Vice President, VDA (Van Deusen & Associates)
ML

Mike Loeffler

Regional Vice President – Southeast, VDA (Van Deusen & Associates)


Monday April 30, 2018 11:30am - 12:30pm
Boone/Crockett Rooms

12:30pm

Lunch Sponsored by AwareManager

Monday April 30, 2018 12:30pm - 1:30pm
Atrium Lobby

1:30pm

General Session: Rigging
Hang Em' High (and Safe!): This session will entail an introduction to rigging grids, designs, load key plans, and trends.  We'll also delve into when you need a structural engineer, the show rigging approval process, and assessments and maintenance.

Speakers
BM

Bart Miller

Principal, Walter P Moore


Monday April 30, 2018 1:30pm - 2:30pm
Boone/Crockett Rooms

2:30pm

Break Sponsored by JLL
Sponsored by JLL


Monday April 30, 2018 2:30pm - 2:45pm
Mezzanine Level - Prefunction

2:45pm

Arena Town Hall
We'll be discussing topics of the day for this building type.

Monday April 30, 2018 2:45pm - 3:45pm
Armstrong Room 1

2:45pm

Convention Center Town Hall
We'll be discussing topics of the day for this building type.

Monday April 30, 2018 2:45pm - 3:45pm
Boone/Crockett Rooms

2:45pm

PAC Town Hall
We'll be discussing topics of the day for this building type.

Monday April 30, 2018 2:45pm - 3:45pm
Boone/Crockett Rooms

2:45pm

Stadium Town Hall
We'll be discussing topics of the day for this building type.

Monday April 30, 2018 2:45pm - 3:45pm
Armstrong Room 2

3:45pm

Break Sponsored by JLL
Sponsored by JLL


Monday April 30, 2018 3:45pm - 4:00pm
Mezzanine Level - Prefunction

4:00pm

General Session: Engineering Trends & Best Practices
Venue Engineering Practices - From Another Perspective: From the commercial real estate world, learn best practices to mitigate risk, improve operational performance, and extend equipment lifecycle. The session will be capped off with a discussion on Life Safety and Code Compliance Internal Audits.

Speakers
avatar for JLL

JLL

As a global commercial real estate firm, JLL manages millions of square feet of space. Offices, retail properties, warehouses, labs, research facilities, sports arenas, concert venues, you name it. In short, we know how to manage and operate buildings. And, we have the economies... Read More →


Monday April 30, 2018 4:00pm - 5:00pm
Boone/Crockett Rooms

5:15pm

Local Venue Tours
As we get closer to VOS, we'll begin to confirm tours of local public assembly facilities.

Monday April 30, 2018 5:15pm - 6:30pm
Boone/Crockett Rooms
 
Tuesday, May 1
 

7:30am

8:30am

VOS Between The Ferns
VOS Between The Ferns with Special Guest. Be here for this off-the-cuff conversation between a VSG interviewer and a special guest from the industry.

Speakers
avatar for Russ Simons

Russ Simons

Chief Listening Officer, VSG
Over the past three decades, Russ Simons has been involved in nearly every facet of the sports and entertainment facility industry, from design and construction to operations, marketing and public relations. At Venue Solutions Group (VSG), Russ directs the firm’s guest experience benchmarking, assessment and facility operations efforts. VSG is a team of former senior facility managers who evaluate building systems and components, facility condition, risk management, guest experience, safety and security and sustainable operations. He has worked with operators at every level from collegiate to every professional league, and his work goes hand-in-hand with architects to design facilities that are safe, efficient, revenue positive and sustainable... Read More →


Tuesday May 1, 2018 8:30am - 9:30am
Boone/Crockett Rooms

9:30am

Break
Tuesday May 1, 2018 9:30am - 9:45am
Mezzanine Level - Prefunction

9:45am

Concurrent Session A: Women in Operations - Developing Talent
Whether you’re a male or female manager, one management style does not always fit all. More and more women are finding rewarding careers in operations and engineering, so do YOU have the necessary tools to recruit, maintain, and develop female talent? Regardless of your gender, this session is sure to enlighten!

Tuesday May 1, 2018 9:45am - 10:45am
Bredesen Room

9:45am

Concurrent Session B: How to use KPI's with your CMMS
When you’re trying to run a venue, there’s no shortage of metrics you can measure. But what should you focus on? Rather than being bombarded by metrics and analytics, operations team should have a small set of key performance indicators that map to the department’s goals and the organization’s direction. That makes ‘the numbers’ meaningful and manageable.
Whether you’re looking to set metrics for the first or are swimming in analytics (or somewhere in the middle), you’ll leave this session with:
  • A guide for setting KPIs that connect to broader organizational goals, helping to elevate the operations team’s strategic value.
  • Five categories of operational metrics to consider incorporating at your facility. We’ll cover examples for each category that are currently used by leaders at art-of-the-state venues.
  • Ideas for collecting the data you need to measure these KPIs, utilizing the software and processes you already have, to get alerts when operational areas are underperforming.


Speakers
MD

Maureen Doran

Account Executive, AwareManager

Sponsors
avatar for AwareManager

AwareManager

At AwareManager, we help our clients in the commercial and corporate real estate, healthcare and stadium industries deliver the best tenant, employee and guest experiences possible.Our software and mobile applications allow organizations to:Increase retention rates by optimizing... Read More →


Tuesday May 1, 2018 9:45am - 10:45am
Boone/Crockett Rooms

10:45am

Break
Tuesday May 1, 2018 10:45am - 11:00am
Mezzanine Level - Prefunction

11:00am

Life Safety and Fire Protection
Every building has to abide by Codes, and even seasoned operators sometimes can't keep up with changes. During this hour, learn about the most common code, life safety and fire protection issues overlooked by venue managers and how to avoid them.

Speakers
AN

Andrew Newman

Principal, Howe Engineers, Inc.



Tuesday May 1, 2018 11:00am - 12:00pm
Boone/Crockett Rooms

12:00pm

Closing Remarks
Speakers
avatar for Russ Simons

Russ Simons

Chief Listening Officer, VSG
Over the past three decades, Russ Simons has been involved in nearly every facet of the sports and entertainment facility industry, from design and construction to operations, marketing and public relations. At Venue Solutions Group (VSG), Russ directs the firm’s guest experience benchmarking, assessment and facility operations efforts. VSG is a team of former senior facility managers who evaluate building systems and components, facility condition, risk management, guest experience, safety and security and sustainable operations. He has worked with operators at every level from collegiate to every professional league, and his work goes hand-in-hand with architects to design facilities that are safe, efficient, revenue positive and sustainable... Read More →


Tuesday May 1, 2018 12:00pm - 12:15pm
Boone/Crockett Rooms

12:15pm

Lunch
Tuesday May 1, 2018 12:15pm - 1:15pm
Atrium Lobby

1:30pm

Optional: Music City Center: Back of House Tour
Limited Capacity seats available

If you are sticking around for the afternoon, there will be a limited-capacity tour of the back-of-house areas of Nashville's new convention center, Music City Center (www.nashvillemusiccitycenter.com).  Once you are registered for the conference, feel free to sign up for the tour by emailing Tom Williams at tom.williams@venuesolutionsgroup.com and letting him know you'd like to attend. Once we reach the maximum capacity of 25 people, we'll update this narrative to indicate such.  

Tuesday May 1, 2018 1:30pm - 3:00pm
Music City Center