Established in 2015 and held annually in Nashville, Tenn., Venue Operations Summit fills a special need for shared knowledge and best practices, recognizing an integral workforce element in sports, entertainment, performing arts and convention facilities. Venue Solutions Group presents this summit and dedicates its purpose to venue operations and engineering professionals.  This year our event will be at the Hilton Downtown Nashville.

Past topics include building automated systems and computerized maintenance management systems, LED lighting opportunities,  planning and opening new and renovated facilities, OSHA/Safety, telescopic seating, access control, how to manage broadcast partners, managing third-party services, women in venue operations and engineering, capital expense planning, budget preparation and presentation, and leadership development. Any professional in this space should attend to gain valuable, actionable information that provides practical value for your facility while incorporating professional development for attendees. You are invited to come prepared to participate and raise the level of information and professionalism for everyone.

To register for the Summit, please click on "Tickets" below or click here.

Note: Final schedule subject to change 

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Tuesday, May 1 • 9:45am - 10:45am
General Session: How to use KPI's with your CMMS

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When you’re trying to run a venue, there’s no shortage of metrics you can measure. But what should you focus on? Rather than being bombarded by metrics and analytics, operations team should have a small set of key performance indicators that map to the department’s goals and the organization’s direction. That makes ‘the numbers’ meaningful and manageable.
Whether you’re looking to set metrics for the first or are swimming in analytics (or somewhere in the middle), you’ll leave this session with:
  • A guide for setting KPIs that connect to broader organizational goals, helping to elevate the operations team’s strategic value.
  • Five categories of operational metrics to consider incorporating at your facility. We’ll cover examples for each category that are currently used by leaders at art-of-the-state venues.
  • Ideas for collecting the data you need to measure these KPIs, utilizing the software and processes you already have, to get alerts when operational areas are underperforming.


Maureen Doran

Account Executive, AwareManager

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At AwareManager, we help our clients in the commercial and corporate real estate, healthcare and stadium industries deliver the best tenant, employee and guest experiences possible.Our software and mobile applications allow organizations to:Increase retention rates by optimizing... Read More →

Tuesday May 1, 2018 9:45am - 10:45am
Boone/Crockett Rooms

Attendees (16)